Customer Service:

1-360-626-1187

Monday - Friday 10:30 - 6pm pst

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@2020 by iDope LLC.

Shipping

Policy

Standard Delivery:

  • Estimated delivery time 3-7 business days.

  • All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.

  • Stock items ship out within 24-48 hours, unless otherwise noted.

  • Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be bulk packed.

  • Items which are made to order ship out in 5-7 business days.

  • Custom items can take between 5-15 business days to ship.

Refund & Exchange

Refund or Exchange​

•All items must be received in the exact same condition they were shied out in

•All items must be returned before any refund is given

Warranty

Our goal is to create products that you love. We spend countless hours designing, engineering, and testing the products we sell, but despite our best efforts we know that nothing is perfect. If you have a warranty concern with your product please send us an email at poulsbo@idopecustoms.com and we'll respond as quickly as we can.

Warranty Length
•We guarantee our products to be free of manufacturing defects for 3 months from purchase date..

What It Generally Covers
•Defects in the original product assuming you are using the product in the manner it was designed, i.e. photography and filmmaking.

What It Generally Does NOT Cover
•You altering, modifying, or destroying the product taking actions that aren’t typical with mobile photography.

Outside Retail Warranty 
•If you have bought from an outside retail vendor please provide proof of purchase to qualify for the warranty.

 

Contact Us

poulsbo@idopecustoms.com

360-626-1187

18961 Front Street

Poulsbo WA 98370

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